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Remote Support

🟢 COVID-19 Update

We’re adapting to the current situation by rolling out our award-winning remote support services to customers around the country, even if you’re based anywhere else in the world. Whether you bought your computer from us or elsewhere, you can now have our team of expert technicians as your own personal IT helpdesk. The only caveat is that your timezone will need to fit our opening hours.

Our technicians are all based in Ayrshire, Scotland. They’re trained with our 5-star customer service and troubleshooting techniques, allowing us to fix your problems in a friendly and clear manner so you’re left without a headache.

Please Note: Due to the huge demand for our support and repair services at the moment, we're taking a little longer to get to you as normal. We really appreciate your patience and we promise we'll get to you as soon as possible! :)

How it works

Finance Step 1

Book your time with a Utopia technician.

Finance Step 2

We call you on your appointment slot.

Finance Step 3

We connect to your computer and resolve your problems.

Finance Step 4

Enjoy your working computer again.

Get Started

It’s easy to get started. Simply choose from one of the options below and an expert will be in touch as soon as possible.

Please Note: Due to the huge demand for our support and repair services at the moment, we're taking a little longer to get to you than normal. We really appreciate your patience and we promise we'll get to you as soon as possible! :)

Option 1 - Book a support call with an expert

Use the form below to request a remote support call back at a date and time that best suits.

Option 2 - Pay your one-off £30 fee

You can pay your £30 upfront now, or if we’ve just fixed a fault for you, please click the button below to pay your bill :)

Pay Now