Utopia RMA Process:
1. Once your return has been received, it may take up to three business days to be processed, unpacked and scanned into our system. After this process, we'll contact you once progress has been made with your system.
2. After repairs are completed, one of our experts will be in touch to notify you, and to take payment for shipping (£25 inc. VAT each way), where applicable.
3. Once payments have been received, your system will be processed, packaged and returned to you, which can take up to two business days.
Please note: Software related faults will be chargeable. Labour costs are only covered when the fault is hardware related.
Estimated Turnaround Time (excluding shipping):
Desktops: 10-14 working days
Laptops: 10-14 working days
Workstations: 14-21 working days
Returns within 30 days of purchase: 7 working days
FAO Returns Dept.
Utopia Computers Ltd.
29-31 High Glencairn Street
Scotland, KA1 4AE